Privacy Policy - logicfy

1. Information We Collect

We collect information you provide directly to us:

Account Information: Name, email address, phone number, company name
Billing Information: Payment details, billing address, tax ID
WhatsApp Data: Messages processed through your connected WhatsApp account
Customer Data: Information about your customers stored in the CRM
Usage Data: How you interact with our Service

2. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our Service
Process transactions and send related information
Send technical notices, updates, and support messages
Respond to your comments and questions
Analyze usage patterns to improve user experience
Detect, prevent, and address technical issues

3. Data Storage and Security

We implement appropriate security measures to protect your data:

Data is encrypted in transit using TLS/SSL
Access to personal data is restricted to authorized personnel
Regular security audits and updates
Data is stored on secure cloud infrastructure (Google Cloud Platform)

4. Data Sharing

We do NOT sell your personal data. We may share information with:

Service Providers: Third parties that help us operate (payment processors, cloud hosting)
Legal Requirements: When required by law or to protect our rights
Business Transfers: In connection with a merger or acquisition

5. Third-Party Services

Our Service integrates with:

WhatsApp/Meta: For messaging functionality
Google Cloud: For AI and infrastructure
Payment Processors: For billing (e.g., MercadoPago, Stripe)

Each third party has their own privacy policy governing their use of data.

6. Your Rights

You have the right to:

Access and receive a copy of your personal data
Correct inaccurate or incomplete data
Request deletion of your personal data
Object to processing of your data
Export your data in a portable format

7. Data Retention

We retain your data for as long as your account is active or as needed to provide services. After account deletion, we may retain certain data for legal compliance or legitimate business purposes.

8. Cookies and Tracking

We use cookies and similar technologies to maintain sessions, remember preferences, and analyze how our Service is used. You can control cookies through your browser settings.

9. Children's Privacy

Our Service is not intended for children under 18. We do not knowingly collect personal information from children.

10. International Data Transfers

Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or through the Service.

12. Contact Us

For privacy-related questions or to exercise your rights, contact us at: info@logicfy.co